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Help Desk - ALVEA Intranet Application

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Help Desk

Increase your reactivity to incidents, gain in customer satisfaction.

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The data processing specialists were the first who developed supports for on line maintenance for hardware and software incidents and for training. Lotus Notes - Lotus Domino, is par excellence the tool for communication, making it possible to exert a very efficient technical expertise of any kind. The help desk maintains you nearby internal and external customers, even when they are very diverse, as you can have segmented responsiveness, according to the needs which are posed directly. Maintenance overflows then the data-processing tools, and relates to all the techniques and processes supported by apparatuses, machines, or even of the objects since they are a little complex. It is the response of information technologies to difficulty, inexperience, and breakdown, facing technology or complexity.

FEATURES

The Help Desk allows to reduce the times of resolution of incidents. Index the problems, the abnormal operations, but also the awaited improvements or the not envisaged functionalities. It makes it possible to communicate perfectly with the users and to better apprehend their needs, to instigate groupware, to ensure a large and effective communication with the technical services and R&D. It perfects the experts task, by giving it a broader range, by rationalizing their efforts, by focusing them on what is useful for the user. It facilitates the constitution of a distributed and accessible knowledge base.

ORGANIZATIONAL GAINS

The relation human / systems and users / experts positively evolves, thanks to such tools, in an organization. But there still, a good evaluation of the human and technical implication is essential to the organizational success of the technical accompaniment.

KNOWLEDGE MANAGEMENT IMPLEMENTATION

The help desk must be set up to solve very precise needs very quickly. This is the " process " aspect of the knowledge management activity, which is aimed here, as well as its technicality. This application popularizes techniques and tools which remained hitherto limited : everybody will always find an expert in the engine!

ENVIRONMENT

Environment	Lotus Notes	Domino (intranet)
Runs with
Lotus Notes / Domino Release	R 5 and above	R 5 and above

Web Browsers, and/or Lotus Notes Clients : It's Your Choice !

- This application is optimized for both Lotus Domino and Lotus Notes 5!
- Users can read and/or write via the World Wide Web using almost any web browsers, including Netscape Navigator® and Microsoft Internet Explorer®.
- Entries made via a web browser or a Notes client are immediately available to other users.
- All the Alvea Software also runs on Lotus Domino 6.

(Lotus is offering a free 90 day trial version of Lotus Notes and Lotus Domino on their web site!)

PRICING (US $)

# of users	1-10	11-25	26-50	51-100	101-250	251-500	501-1000
Help Desk	1 800	3 600	5 700	9 000	18 000	28 500	45 000
With 50% Discount	900	1 800	2 850	4 500	9 000	14 250	22 500

The price depends upon the number of users. There are several user brackets with corresponding prices.

Licences are not sold on an individual basis. The minimum price corresponds to the 1-to-10 user bracket.
Source code is included starting at 51-to-100 user bracket.

Currently there is a SPECIAL OFFER.
YOU GET 50 % DISCOUNT ON THIS SOFTWARE.
For Example : 10 user license for US $ 900, 50 user license with source code for US $ 2850, 1000 user license with source code for US $ 22500
Click here to Download and Try the evaluation version

Start using a powerful Help Desk Software now : contact us at getinfo@#removethis#alvea.com to order or for any questions.
The Help Desk Software may also be used together with Knowledge Base Software on which there is also a 50% discount, or may be linked with the Contact Management Software (Standard Edition is available for FREE).

PLEASE NOTE : This discount can not be used simultaneously with any another discount. This special offer does not include any services, nor one year minor upgrades, nor support. To add one year of minor upgrades, simply add 10% of the list price.

One user corresponds to one person using an application. Whether this person uses the software on a desktop, and/or by accessing a server, and/or on a laptop does not matter. The price does not depend on the number of servers. You may install as many servers as necessary.

Example 1 : If you have 90 users of the Help Desk software. In this case, you will pay for the the 51-to-100 user bracket, i.e. $US 9 000. With the 50% discount, you pay only $US 4 500. This price includes source code.

Example 2 : If you have 800 users who want to use Help Desk software, you will pay for the 501-to-1000 user bracket. The list price is $US 45 000, and with the 50% discount, you will pay only $US 22 500. When you buy the 501-to-1000 user bracket, you can install up to 1000 users. This price includes source code.

The price does not include any Lotus Notes or Lotus Domino client or server licences. You have to purchase these separately.

Prices may change at any time without notice.

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	For further information, please contact our customer support : getinfo@#removethis#alvea.com
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